Return Policy.
At The Dive Guide, we strive for customer satisfaction and stand by the quality of our products. If you have any concerns, please review our return policies below:
Ocean Art Photography Prints
Return requests must be made within 24 hours of receipt of the print.
Decisions are made on a case-by-case basis to ensure customer satisfaction.
If your print arrives damaged, we will reprint and ship a replacement upon receiving clear photos of the damage.
We highly recommend recording a video of the package before opening and while unboxing to document any damage.
All Apparel
All apparel is fulfilled by a trusted provider and covered by our Quality Promise.
Return requests must be submitted within 24 hours of receipt of the product.
Each return is considered on a case-by-case basis.
How to Request a Return
For all return requests, please email reko@thediveguide.net with your order details and photos (if applicable) or use the form below, but don’t forget to send the Photos/Video via eMail.
We appreciate your support and will do our best to ensure you are satisfied with your purchase!